ORBINEX OVERSEAS operates on an enquiry and quotation basis rather than instant online checkout, so this policy explains how cancellations, deposits, and refunds are handled for vehicle export orders.
Before an Order Is Confirmed
Browsing our catalogue and sending an enquiry does not create a binding order. You may withdraw an enquiry at any time, free of charge, before agreeing to a formal quotation.
Deposits & Advance Payments
- Once you accept a quotation, we may request a deposit or advance payment to begin sourcing, inspecting, or preparing the vehicle for export.
- The deposit amount and whether it is refundable will always be stated clearly in your written quotation before you pay — nothing is charged without your agreement.
Cancellations
- Before sourcing/preparation begins: deposits are refunded in full, less any payment-processing fees already incurred.
- After sourcing, inspection, or shipping preparation has started: reasonable costs already incurred (inspection, documentation, logistics booking) may be deducted from any refund.
- After the vehicle has shipped: cancellation is generally not possible; contact us and we will review the situation in good faith.
Vehicle Condition Disputes
If a delivered vehicle does not match the agreed inspection report or quotation in a material way, contact us within 7 days of delivery with photos/details. We will review each case individually and work toward a fair resolution, which may include a partial refund, replacement parts, or another remedy appropriate to the issue.
How Refunds Are Issued
Approved refunds are returned using the original payment method where possible, within a reasonable timeframe after approval.
Contact Us
To discuss a cancellation or refund, contact:
ORBINEX OVERSEAS
404, Aadhyashakti Heights, Shakti Township-2, Ravapar Dhunda Road, Ravapar, Morbi, Gujarat – 363642, India
Phone: +91 70462 83435
WhatsApp: 917046283435
Email: info@orbinexoverseas.com